Wireless Emporium accepts payment via the following authorized
credit cards: American Express, Discover, MasterCard, Visa, and
Mastercard/Visa Check Cards. We also accept 3rd party payment
systems including PayPal, Google Checkout, and eBillme. We do
not accept cash, personal checks, CODs, money orders, cashier's
checks, or direct wire transfers. Please be advised that we
require EXACT U.S. billing addresses in order to fulfill all orders.
Credit cards with international billing addresses cannot be accepted.
All prices quoted on the WirelessEmporium.com site are quoted in U.S.
currency and all orders must be transacted in the same.
For large volume orders and orders placed via open account status,
acceptable forms of payment may also include checks, money orders,
or cashier's checks denominated in U.S. dollars and drawn on a U.S.
bank. Terms of payment for large volume orders are determined on a
case-by-case basis and are subject to change without notice.
OUR EZ NO-HASSLE & RETURN POLICY:
Wireless Emporium is happy to offer our exclusive EZ NO-HASSLE
RETURN POLICY - If you are not happy with a cell phone accessory,
you may return the item for
REPLACEMENT OR REFUND within ninety (90) days of receipt.
Contact us at:
All returns must be accompanied by a Wireless Emporium RMA number. To obtain an RMA number, please
send an e-mail to:
Be sure to include the following information:
- Order Number
- Date of original purchase
- Reason for request for RMA
- Your e-mail address
No returns, refunds or exchanges will be processed without an RMA number.
NON-DEFECTIVE BLUETOOTH AND WIRED HEADSET RETURNS:
NON-DEFECTIVE BLUETOOTH AND WIRED HEADSET RETURNS MAY BE SUBJECT TO A 15% RE-STOCKING FEE
and such returns will be for store credit or refund at the customer's
request. Refunds are only available for order within 90 days of original
order date. Please contact us at
if you have questions about which products are returnable and which
products may be subject to a restocking fee.
* PLEASE NOTE: Due to sanitary issues with Bluetooth headsets and wired headsets Wireless Emporium
Inc. does not accept returns on headset products which have been opened.
Customers must contact the headset manufacturer for all defective/warranty
issues on headsets that have had the packaging opened. For your convenience,
you can contact us at
for the support phone numbers and email addresses of the various manufacturers.
CELL PHONE RETURN POLICY:
All return requests must be made within 7 days of receiving the item.
All returned merchandise must be unregistered, in complete original manufacturer's packaging,
same condition as sold, with all literature, accessories, instructions, blank warranty cards and documentation.
All Phones must be returned in "Like-New Condition", show no signs of use and must have less than
25 minutes in total cumulative talk time.
If an item is defective it may only be exchanged with an equivalent product if we are unable
to supply the same item or if the item cannot be repaired. Any return shipping cost is the
responsibility of the customer. All shipping and handling fees are non-refundable.
This includes all refused and unaccepted packages.
All NON-DEFECTIVE cell phone returns will be subject to a 20% restocking fee.
For refunds allow 3-4 business days for the refund to post to your account from the time the refund is issued.
All returns must be accompanied by an RMA number. To obtain an RMA number, please send an e-mail to:
WARRANTY POLICY FOR CELL PHONE ACCESSORIES:
Wireless Emporium stands behind the quality
of our products with an iron-clad 100% Quality Assurance
Guarantee. All products are warranted for 1 Yr.
unless specified otherwise. For warranty replacements, simply
ship the item back to Wireless Emporium at the address above,
with a note stating the specific problem(s). Warranty replacements
take approximately 1-2 weeks to process from the date of
receipt. If Wireless Emporium is out-of-stock on the item,
Wireless Emporium will replace it with an equivalent product
or issue an in-store credit. Warranty does not cover abuse,
neglect, or improper installation of product, or acts of
nature. PLEASE NOTE: Installation of any of our products
are at your own risk. Wireless Emporium is not liable for
any damages caused by our products. Damage(s) due to what
Wireless Emporium deems customer negligence is not covered
under this warranty. For cell phone warranties, please contact the manufacturer.
CUSTOM & FEATURED ARTIST DESIGN RETURN POLICY:
Since each item is crafted uniquely for you, customized products may not be returned or exchanged.
SAFE SHOPPING GUARANTEE:
The Wireless Emporium Safe Shopping Guarantee
protects you while you shop at WirelessEmporium.com, so
that you never have to worry about credit card safety. We
guarantee that every transaction you make at WirelessEmporium.com
will be safe. This means you pay nothing if unauthorized
charges are made to your card as a result of shopping at
WirelessEmporium.com. In the event of unauthorized use of
your credit card, you must notify your credit card provider
in accordance with its reporting rules and procedures.
Safe Technology: Our Secure Sockets Layer (SSL) software
is the industry standard and among the best software available
today for secure online commerce transactions. It encrypts
all of your personal information, including credit card
number, name, and address, so that it cannot be read as
the information travels over the Internet.
In addition to our encryption standards, your Wireless Emporium
account information is password protected so that you and
only you have access to this personal information. Please
do not disclose this password to anyone. Also, remember
to close your browser window when your transaction is complete
as this will keep your account safe if you use your computer
in a public place like an office or library. Wireless Emporium
cannot be held responsible if you disclose your account
password to other individuals.