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Store/Return Policy

STORE/RETURN POLICY

PRODUCT AVAILABILITY:
Wireless Emporium is committed to offering the lowest prices and most accurate product information available to our customers. Due to our low prices and the rapid turnover of many high-demand accessory items presented on our site, and the limited inventory we have available on-hand, the listing of a particular item or accessory does not constitute a guarantee or promise of availability.

If a product you have ordered is not available for shipment, we will do our best to contact you immediately to provide status on that particular item. Anticipated delivery dates are dependent upon our suppliers and other factors beyond our control, and are subject to change.

PAYMENT METHODS:
Wireless Emporium accepts payment via the following authorized credit cards: American Express, Discover, MasterCard, Visa, and Mastercard/Visa Check Cards. We also accept 3rd party payment systems including PayPal, and Amazon Pay. We do not accept cash, personal checks, CODs, money orders, cashier's checks, or direct wire transfers. Please be advised that we require EXACT U.S. billing addresses in order to fulfill all orders. All prices quoted on the WirelessEmporium.com site are quoted in U.S. currency and all orders must be transacted in the same.

For large volume orders, acceptable forms of payment may also include checks, money orders, or cashier's checks denominated in U.S. dollars and drawn on a U.S. bank. Terms of payment for large volume orders are determined on a case-by-case basis and are subject to change without notice.

OUR EZ NO-HASSLE & RETURN POLICY:
Wireless Emporium is happy to offer our exclusive EZ NO-HASSLE RETURN POLICY - If you are not happy with a cell phone accessory, you may return the item for REPLACEMENT OR REFUND within ninety (90) days of receipt. Contact us at: returns@wirelessemporium.com

All returns must be accompanied by a Wireless Emporium RMA number. To obtain an RMA number, please send an e-mail to: returns@wirelessemporium.com

Be sure to include the following information:

  • Order Number
  • Date of original purchase
  • Reason for request for RMA
  • Your e-mail address

 

No returns, refunds or exchanges will be processed without an RMA number.

NON-DEFECTIVE BLUETOOTH AND WIRED HEADSET RETURNS:
NON-DEFECTIVE BLUETOOTH AND WIRED HEADSET RETURNS MAY BE SUBJECT TO A 15% RE-STOCKING FEE and such returns will be for store credit or refund at the customer's request. Refunds are only available for order within 90 days of original order date. Please contact us at returns@wirelessemporium.com if you have questions about which products are returnable and which products may be subject to a restocking fee.

* PLEASE NOTE: Due to sanitary issues with Bluetooth headsets and wired headsets Wireless Emporium Inc. does not accept returns on headset products which have been opened.

Customers must contact the headset manufacturer for all defective/warranty issues on headsets that have had the packaging opened. For your convenience, you can contact us at returns@wirelessemporium.com for the support phone numbers and email addresses of the various manufacturers.

WARRANTY POLICY FOR CELL PHONE ACCESSORIES:
Wireless Emporium stands behind the quality of our products with an iron-clad 100% Quality Assurance Guarantee. All products are warranted for 1 Yr. unless specified otherwise. For warranty replacements, simply ship the item back to Wireless Emporium at the address above, with a note stating the specific problem(s). Warranty replacements take approximately 1-2 weeks to process from the date of receipt. If Wireless Emporium is out-of-stock on the item, Wireless Emporium will replace it with an equivalent product or issue an in-store credit. Warranty does not cover abuse, neglect, or improper installation of product, or acts of nature. PLEASE NOTE: Installation of any of our products are at your own risk. Wireless Emporium is not liable for any damages caused by our products. Damage(s) due to what Wireless Emporium deems customer negligence is not covered under this warranty. For cell phone warranties, please contact the manufacturer.

CUSTOM DESIGN RETURN POLICY:
Since each item is crafted uniquely for you, customized products may not be returned or exchanged.

SAFE SHOPPING GUARANTEE:
The Wireless Emporium Safe Shopping Guarantee protects you while you shop at WirelessEmporium.com, so that you never have to worry about credit card safety. We guarantee that every transaction you make at WirelessEmporium.com will be safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at WirelessEmporium.com. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.

Safe Technology: Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure online commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet.

In addition to our encryption standards, your Wireless Emporium account information is password protected so that you and only you have access to this personal information. Please do not disclose this password to anyone. Also, remember to close your browser window when your transaction is complete as this will keep your account safe if you use your computer in a public place like an office or library. Wireless Emporium cannot be held responsible if you disclose your account password to other individuals

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