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Shipping Information

CUSTOM DESIGN PRODUCTS:
Please allow up to 7 business days for production of custom cases prior to shipping time.

ARRIVAL TIMES: Please use this formula to determine when your order will arrive: Shipping Time + Shipping Method = Total Delivery Time. Shipment time (the time between ordering a product and that product leaving our warehouse) is indicated in each product description on our web site. All in-stock items are usually shipped out of our warehouse in Southern California within 1-2 business days upon receipt of order, unless otherwise specified. Orders shipped via USPS First Class Mail will arrive anywhere from 4-10 business days after the order has shipped from our warehouse(s) and depending on SHIP TO location within the continental United States. Estimated time of arrival for orders placed with USPS Priority Mail are anywhere from 2-4 business days after the order has shipped from our warehouse(s) and depending on SHIP TO location within the continental Unites States, or unless specified otherwise. Estimated time of arrival for orders placed with USPS Express is approximately 1-2 business days after the order has shipped from our warehouse(s) and depending on SHIP TO location within the continental Unites States, or unless specified otherwise. Please note: our warehouse does not ship on weekends and we do not offer Saturday, Sunday or holiday delivery. Please allow an additional 1-2 business days for late Friday, weekend and holiday orders.

PLEASE BE ADVISED: Regardless of shipping option, Wireless Emporium does not under any circumstance expressly warrant or guarantee published delivery times. Wireless Emporium does guarantee timely processing and fulfillment of all IN-STOCK items upon placement of order (usually within 1-2 business days). Upon fulfillment out of our warehouse(s), it is the obligation of the United States Postal Service for timely delivery of shipment in which the above suggested delivery times apply. It is the responsibility of the customer to acknowledge and adhere to the above policy before placing their order. The SHIP TO address MUST be a valid deliverable address for the United States Postal Service (must be able to receive first class mail). Please provide as complete information as possible to ensure delivery accuracy.

POLICY: Wireless Emporium offers shipping via USPS first class mail at no charge to our customers, regardless of size or weight. Customers may upgrade to USPS Priority Mail which will be charged accordingly at a FLAT-RATE, regardless of size or weight. Customers may also choose to upgrade to USPS Express Mail which will be charged accordingly at a FLAT-RATE, regardless of size or weight. All orders shipped via USPS Express Mail will require signature upon delivery. At this time, Wireless Emporium ONLY ships to the United States, US Protectorates and Canada. Additional charges may apply for large-quantity distribution orders and orders that require special delivery instructions. In the event such orders are placed, a representative from Wireless Emporium shall immediately contact the customer to notify customer of such charges prior to fulfillment. This policy is valid for all orders placed through Wireless Emporium within the continental United States of America.

SHIPMENT CONFIRMATION/TRACKING: At this time Wireless Emporium does not offer real-time shipping status and/or shipping confirmation. Upon shipment of your order you will receive notification that your order has been sent in accordance with your selected shipping option. Your credit card is charged when your shipment has been sent.

* UPS SHIPPING: For an additional fee, Wireless Emporium orders can be shipped via UPS. Orders shipped via UPS will be shipped within 1-2 business days and will be charged based on product weight and ship-to location. Tracking numbers & package tracking will be available online at UPS.com. All UPS shipments are insured up to $100.

ALL ORDERS ARE SUBJECT TO FURTHER VERIFICATION. Please be advised, if your order requires additional information for processing verification, you may receive one or more of the following: (i) an e-mail requesting additional information; (ii) a phone call from a Wireless Emporium representative; (iii) or a call from your bank to verify your purchase.

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CUSTOMER TESTIMONIALS
"I just wanted to say that my new earbud is working GREAT! You have provided me with real human customer service in an efficient and effective manner. Great work! Thank you!"
- Mary (Grand Rapids, MI)
"The ordering process was smooth and product arrived as planned and in good condition. I would buy again from WE!"
- John (Keller, TX)
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