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Wireless Emporium Inc.
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Help and Customer Service

I haven't received my order?

First, be sure to check the status of your order and track your shipment online here(link to order status page). If it indicates that your order was delivered and you still do not have it, be sure to check with your local postal carrier (or post office) and they should be able to assist you, for UPS packages you can contact UPS by phone at 1-800-PICK-UPS. Be sure to provide the tracking information pulled from our site. If your order does not state that it was delivered, please refer to the transit table. If the order exceeds time frame of delivery, please contact us.

Shipping Method Transit Time
First Class Mail (Standard) 3-10 Business Days
Priority Mail 2-4 Business Days
Express Mail 1-2 Business Days
UPS Ground 2-5 Business Days
UPS 3 Day Select 2-3 Business Days
UPS 2nd Day Air 1-2 Business Days
USPS First Class Mail International- Canada 7-21 Business Days
USPS Priority Mail International- Canada 6-10 Business Days
We work hard to make sure our site offers the best shopping experience possible. If you have any suggestions on how we can make things even better - whatever it is, please drop us a note!
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"I LOVE me head set! The sound quality is excellent and not to mention the price. I don't believe any one will regret purchasing from Wireless Emporium."
- Diana (Sacramento, CA)
"The ordering process was smooth and product arrived as planned and in good condition. I would buy again from WE!"
- John (Keller, TX)

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