I haven't received my order?
First, be sure to check the status of your order and track your shipment online here(link to order status page). If it indicates that your order was delivered and you still do not have it, be sure to check with your local postal carrier (or post office) and they should be able to assist you, for UPS packages you can contact UPS by phone at 1-800-PICK-UPS. Be sure to provide the tracking information pulled from our site. If your order does not state that it was delivered, please refer to the transit table. If the order exceeds time frame of delivery, please contact us.
|Shipping Method||Transit Time|
|First Class Mail (Standard)||3-10 Business Days|
|Priority Mail||2-4 Business Days|
|Express Mail||1-2 Business Days|
|UPS Ground||2-5 Business Days|
|UPS 3 Day Select||2-3 Business Days|
|UPS 2nd Day Air||1-2 Business Days|
|USPS First Class Mail International- Canada||7-21 Business Days|
|USPS Priority Mail International- Canada||6-10 Business Days|