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Help and Customer Service

I haven't received my order?

First, be sure to check the status of your order and track your shipment online here(link to order status page). If it indicates that your order was delivered and you still do not have it, be sure to check with your local postal carrier (or post office) and they should be able to assist you, for UPS packages you can contact UPS by phone at 1-800-PICK-UPS. Be sure to provide the tracking information pulled from our site. If your order does not state that it was delivered, please refer to the transit table. If the order exceeds time frame of delivery, please contact us.

Shipping Method Transit Time
First Class Mail (Standard) 3-10 Business Days
Priority Mail 2-4 Business Days
Express Mail 1-2 Business Days
UPS Ground 2-5 Business Days
UPS 3 Day Select 2-3 Business Days
UPS 2nd Day Air 1-2 Business Days
USPS First Class Mail International- Canada 7-21 Business Days
USPS Priority Mail International- Canada 6-10 Business Days
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"Love this site! It was impossible to find accessories for my Captivate 3G locally and the selection at WE was outstanding! Low prices AND my order was here in less than a week! You cannot beat that. Love WE!"
- Sally (Tacoma, WA)
"I just wanted to say that my new earbud is working GREAT! You have provided me with real human customer service in an efficient and effective manner. Great work! Thank you!"
- Mary (Grand Rapids, MI)

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