Do you have a question not answered here? Email us at: service@wirelessemporium.com.

• Can my shipment be tracked?

  We currently offer tracking ONLY on UPS and USPS Express & Priority deliveries. You can track your shipment through our order status link: http://www.wirelessemporium.com/orderstatus.asp

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• How do I check the status of my order?

  You can easily check the status of your order online at:
  http://www.wirelessemporium.com/orderstatus.asp.

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• When will my order arrive?

  This will depend on a number of factors including your Ship To location (proximity from Southern California), product availability, and shipping method selection (first class, Priority, Overnight). Pending availability of all items in an order, orders are fulfilled within 1-2 business days and all orders are shipped via the United States Postal Service. You can easily check the status of your order online at: http://www.wirelessemporium.com/orderstatus.asp. For more information on our shipping options click here: http://www.wirelessemporium.com/shipping.asp.

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• My order status shows that my order has been delivered but I still don't have it – what do I do?

  Our order status function pulls data directly from the US Postal Service servers. After you have checked all the feasible areas where your postal carrier may have left the package (aside from your mailbox), print out the confirmation information supplied and provide it to your local carrier for lost delivery.

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• Can orders be shipped via UPS, FedEx or other non-US Postal Service methods?

  All orders are shipped via UPS or the US Postal Service. Other delivery methods are currently not available at this time.

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• Do you ship internationally? At this time Wireless Emporium only ships within the 50 United States.

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• I changed my mind and would like to cancel my order – can I do this?

  Unfortunately, due to our rapid fulfillment system it is very difficult to cancel/modify orders last-minute. Upon receipt of your shipment, should you need to return the order, please review our complete return policy: http://www.wirelessemporium.com/store.asp.

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• The item I received is defective – how can I get another unit?

  Wireless Emporium stands by the quality of every product listed on the site. Every product is quality-tested and meets stringent ISO certification standards. If you believe the item you received is defective, immediately contact our support department at: service@wirelessemporium.com to arrange for a re-shipment.

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• My item(s) stopped working or broke down after use – do you stand by your products and can I get a replacement?

  Wireless Emporium stands by the quality of every product listed on the site. Every product is quality-tested and meets stringent ISO certification standards. To return any item please send an e-mail to returns@wirelessemporium.com in order to receive an RMA number. All returns must be accompanied by a Wireless Emporium RMA number.
  
  Be sure to include the following information:

  • Order Number
  • Date of original purchase
  • Reason for request for RMA
  • Your e-mail address
  No returns, refunds or exchanges will be processed without an RMA number.

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• I do not like the item(s) I received and would like a refund – how do I do this?

  If it is within 30 DAYS of the date of receipt of purchase you can return the unit for a refund. To return any item please send an e-mail to returns@wirelessemporium.com in order to receive an RMA number. All returns must be accompanied by a Wireless Emporium RMA number.
  
  Be sure to include the following information:

  • Order Number
  • Date of original purchase
  • Reason for request for RMA
  • Your e-mail address
  No returns, refunds or exchanges will be processed without an RMA number.

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• I believe you sent me the wrong item – what do I do?

  Many cell phone accessories are cross-compatible (can be used with multiple phone models). Manufacturers design units in order to save costs in production. If you feel that you may have received the wrong product, email our Merchandising Dept. at: products@wirelessemporium.com. If we indeed shipped the wrong item, we will re-ship the correct unit expeditiously.

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• How long does it take to process my return/exchange/refund?

  Upon receipt of the return shipment it typically takes between 7-10 days. For status, please contact customer service at: service@wirelessemporium.com.

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• Why did my item arrive without any packaging?

  The majority of items we carry are manufacturer-direct and are shipped without the "fancy" packaging that is priced into the same products you find at your typical cell phone store or mass-market retailer. We utilize our substantial buying power purchasing in bulk directly from the manufacturers and selling direct to the customer.

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• What type of warranty do we have on our product?

  All products are warranted for 1 Yr. unless specified otherwise. Our warranty does not cover abuse, neglect, or improper installation of product, or acts of nature. PLEASE NOTE: Installation of any of our products are at your own risk. Wireless Emporium is not liable for any damages caused by our products. Damage(s) due to what Wireless Emporium deems customer negligence is not covered under this warranty.

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• Do you offer price matching?

  We are confident that with our competitive cost-plus pricing along with free shipping we offer the best total value on or offline. We do not match competitor pricing.

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• Do you accept personal checks or money orders?

  We do not accept personal checks or money orders. For the safety of both us and our customers, all transactions are processed through our Web site with a major credit card.

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• Is your site secure?

  The Wireless Emporium Safe Shopping Guarantee protects you while you shop at WirelessEmporium.com, so that you never have to worry about credit card safety. We guarantee that every transaction you make at WirelessEmporium.com will be safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at WirelessEmporium.com. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure online commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet. In addition to our encryption standards, your Wireless Emporium account information is password protected so that you and only you have access to this personal information. Please do not disclose this password to anyone. Also, remember to close your browser window when your transaction is complete as this will keep your account safe if you use your computer in a public place like an office or library. Wireless Emporium cannot be held responsible if you disclose your account password to other individuals.

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• I bought ringtones, graphics and/or games and am having problems – what do I do?

  The ringtone site is powered by a third party. Please contact them directly for all inquiries and issues. They can be reached at: wirelessemporium@movaya.com.

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• I am a retailer – do you offer wholesale pricing?

  We do offer wholesale pricing to retailers. If you are interested, please email our Merchandising Dept. at: products@wirelessemporium.com.

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