-
Can my shipment be tracked?
We currently offer tracking ONLY on USPS Express and Priority deliveries.
You can track your shipment through our order status link:
http://www.wirelessemporium.com/orderstatus.asp
Back to top
-
How do I check the status of my order?
You can easily check the status of your order online at:
http://www.wirelessemporium.com/orderstatus.asp.
Back to top
-
When will my order arrive?
This will depend on a number of factors including your Ship To location (proximity
from Southern California), product availability, and shipping
method selection (first class, Priority, Overnight). Pending
availability of all items in an order, orders are fulfilled
within 1-2 business days and all orders are shipped via the
United States Postal Service. You can easily check the status
of your order online at:
http://www.wirelessemporium.com/orderstatus.asp.
For more information on our shipping options click here:
http://www.wirelessemporium.com/shipping.asp.
Back to top
-
My order status shows that my order has been delivered but I still don't have it – what do I do?
Our order status function pulls data directly from the US Postal
Service servers. After you have checked all the feasible areas
where your postal carrier may have left the package (aside from
your mailbox), print out the confirmation information supplied
and provide it to your local carrier for lost delivery.
Back to top
-
Can orders be shipped via UPS, FedEx or other non-US Postal Service methods?
All orders are shipped via the US Postal Service and other delivery
methods are currently not available at this time.
Back to top
-
Do you ship internationally?
At this time Wireless Emporium only ships within the 50 United States.
Back to top
-
I changed my mind and would like to cancel my order – can I do this?
Unfortunately, due to our rapid fulfillment system it is
very difficult to cancel/modify orders last-minute. Upon receipt
of your shipment, should you need to return the order, please
review our complete return policy:
http://www.wirelessemporium.com/store.asp.
Back to top
-
The item I received is defective – how can I get another unit?
Wireless Emporium stands by the quality of every product listed
on the site. Every product is quality-tested and meets stringent
ISO certification standards. If you believe the item you received
is defective, immediately contact our support department at:
service@wirelessemporium.com
to arrange for a re-shipment.
Back to top
-
My item(s) stopped working or broke down after use – do you stand by your products and can I get a replacement?
Wireless Emporium stands by the quality of every product listed
on the site. Every product is quality-tested and meets stringent
ISO certification standards. To return any item please send an e-mail to
returns@wirelessemporium.com
in order to receive an RMA number. All returns must be accompanied by a Wireless Emporium RMA number.
Be sure to include the following information:
- Order Number
- Date of original purchase
- Reason for request for RMA
- Your e-mail address
No returns, refunds or exchanges will be processed without an RMA number.
Back to top
-
I do not like the item(s) I received and would like a refund – how do I do this?
If it is within 30 DAYS of the date of receipt
of purchase you can return the unit for a refund. To return any item please send an e-mail to
returns@wirelessemporium.com
in order to receive an RMA number. All returns must be accompanied by a Wireless Emporium RMA number.
Be sure to include the following information:
- Order Number
- Date of original purchase
- Reason for request for RMA
- Your e-mail address
No returns, refunds or exchanges will be processed without an RMA number.
Back to top
-
I believe you sent me the wrong item – what do I do?
Many cell phone accessories are cross-compatible (can be used
with multiple phone models). Manufacturers design units in
order to save costs in production. If you feel that you may
have received the wrong product, email our Merchandising Dept. at:
products@wirelessemporium.com.
If we indeed shipped the wrong item, we will re-ship the correct
unit expeditiously.
Back to top
-
How long does it take to process my return/exchange/refund?
Upon receipt of the return shipment it typically takes between
7-10 days. For status, please contact customer service at:
service@wirelessemporium.com.
Back to top
-
Why did my item arrive without any packaging?
The majority of items we carry are manufacturer-direct
and are shipped without the "fancy" packaging that
is priced into the same products you find at your typical
cell phone store or mass-market retailer. We utilize our substantial
buying power purchasing in bulk directly from the manufacturers
and selling direct to the customer.
Back to top
-
What type of warranty do we have on our product?
All products are warranted for 1 Yr. unless
specified otherwise. Our warranty does not cover abuse, neglect,
or improper installation of product, or acts of nature. PLEASE
NOTE: Installation of any of our products are at your own
risk. Wireless Emporium is not liable for any damages caused
by our products. Damage(s) due to what Wireless Emporium deems
customer negligence is not covered under this warranty.
Back to top
-
Do you offer price matching?
We are confident that with our competitive cost-plus pricing
along with free shipping we offer the best total value on or
offline. We do not match competitor pricing.
Back to top
-
Do you accept personal checks or money orders?
We do not accept personal checks or money orders. For the safety
of both us and our customers, all transactions are processed
through our Web site with a major credit card.
Back to top
-
Is your site secure?
The Wireless Emporium Safe Shopping Guarantee
protects you while you shop at WirelessEmporium.com, so that
you never have to worry about credit card safety. We guarantee
that every transaction you make at WirelessEmporium.com will
be safe. This means you pay nothing if unauthorized charges
are made to your card as a result of shopping at WirelessEmporium.com.
In the event of unauthorized use of your credit card, you
must notify your credit card provider in accordance with its
reporting rules and procedures. Our Secure Sockets Layer (SSL)
software is the industry standard and among the best software
available today for secure online commerce transactions. It
encrypts all of your personal information, including credit
card number, name, and address, so that it cannot be read
as the information travels over the Internet. In addition
to our encryption standards, your Wireless Emporium account
information is password protected so that you and only you
have access to this personal information. Please do not disclose
this password to anyone. Also, remember to close your browser
window when your transaction is complete as this will keep
your account safe if you use your computer in a public place
like an office or library. Wireless Emporium cannot be held
responsible if you disclose your account password to other
individuals.
Back to top
-
I bought ringtones, graphics and/or games and am having problems – what do I do?
The ringtone site is powered by a third party. Please contact them
directly for all inquiries and issues. They can be reached at:
wirelessemporium@movaya.com.
Back to top
-
I am a retailer – do you offer wholesale pricing?
We do offer wholesale pricing to retailers. If you are interested,
please email our Merchandising Dept. at:
products@wirelessemporium.com.
Back to top
