Order Now 1-800-305-1106
Help
Wireless Emporium Help Desk
Our Help Section is here to provide you with the answers to all of your questions. Click on one of our categories and select a question that best suits your needs. If you can not find a specific answer to your question, you can always use our live chat option, or email us at service@wirelessemporium.com and we will provide you with an answer as soon as possible.
  Call us: 1-800-305-1106     Email us     Chat with us: Click Live Chat Button Above (Mon - Fri, 8AM - 5PM PST)  
   
Choose a Topic:
 

Order Status

Products

Shipping/Delivery

Returns

Other

Order Status
Q: What is the status of my order?
A: You can easily check the status of your order online at: http://www.wirelessemporium.com/orderstatus
Q: Can my shipment be tracked?
A: Yes, your order can be tracked. (Orders being shipped to Canada do not have a tracking number provided.) You can easily check the status of your order online at: http://www.wirelessemporium.com/orderstatus

Shipping/Delivery
Q: When will my order arrive?
A: This will depend on a number of factors, including your Ship To location (proximity from Southern California), product availability, and shipping method selection (First Class, Priority, Express, UPS Ground, UPS 3 Day Select, UPS 2nd Day Air). Pending availability of all items in an order, orders are fulfilled within 1-2 business days and all orders are shipped via the United States Postal Service or UPS, depending on the shipping method selected during the checkout process. You can easily check the status of your order online at: http://www.wirelessemporium.com/orderstatus. For more information on our shipping options click here: http://www.wirelessemporium.com/shipping.

SHIPPING METHODTRANSIT TIME
First Class Mail3-10 Business Days
Priority Mail2-4 Business Days
Express Mail1-2 Business Days
UPS Ground2-5 Business Days
UPS 3 Day Select2-3 Business Days
UPS 2nd Day Air1-2 Business Days
Q: I have waited the specified delivery times and my order has still not arrived - what do I do?
A: First, be sure to check the status of your order and track your shipment online at: http://www.wirelessemporium.com/orderstatus. This data is pulled directly from the servers of the US Postal Service and UPS. If it indicates that your order was delivered and you still do not have it, be sure to check with your local postal carrier (or post office) and they should be able to assist you, for UPS packages you can contact UPS by phone at 1-800-PICK-UPS. Be sure to provide the tracking information pulled from our site. If your order does not state that it was delivered, please refer to the transit table. If the order exceeds time frame of delivery, please contact us.

SHIPPING METHODTRANSIT TIME
First Class Mail3-10 Business Days
Priority Mail2-4 Business Days
Express Mail1-2 Business Days
UPS Ground2-5 Business Days
UPS 3 Day Select2-3 Business Days
UPS 2nd Day Air1-2 Business Days
Q: Can orders be shipped via UPS, FedEx or other non-US Postal Service methods?
A: All orders are shipped via the US Postal Service or UPS. Other delivery methods are not available at this time.
Q: Do you ship internationally?
A: At this time, Wireless Emporium only ships within the 50 United States, its territories, and Canada. (At this time, shipments to Canada can only include accessories. We are currently unable to ship phones to Canada.)

Orders to Canada are shipped using the United States Postal Service. We offer two shipping methods at this time, First Class International Mail and Priority International Mail. First Class International Mail can take 10 - 21 business days for delivery and Priority International Mail can take 6 - 10 business days for delivery.
Q: I entered the wrong address - Can this be changed?
A: Unfortunately, due to our rapid fulfillment system it is very difficult to cancel/modify orders last-minute. Please contact us with your correct address. If the order can be updated you will be notified that it has been updated. If the order has been shipped we will wait for the package to be returned to us by the carrier at that time your order will be shipped to the correct address.

Returns
Q: I would like to cancel my order - can I do this?
A: Unfortunately, due to our rapid fulfillment system it is very difficult to cancel/modify orders last-minute. Upon receipt of your shipment, should you need to return the order, please review our complete return policy: http://www.wirelessemporium.com/shipping
Q: The item I received is defective - how can I get another unit?
A: Wireless Emporium stands by the quality of every product listed on the site. Every product is quality-tested and meets stringent ISO certification standards. If you believe the item you received is defective/incorrect, immediately contact us, and we will either troubleshoot the matter or arrange for a re-shipment.

** Cell Phone Return Policy **

Q: The item is broken and/or has stopped working - what can I do?
A: Wireless Emporium stands by the quality of every product listed on the site. Every product is quality-tested and meets stringent ISO certification standards and comes with a full 1-yr. replacement warranty, as well as a 90 day money back guarantee. To return any item please send an e-mail to returns@wirelessemporium.com in order to receive an RMA number. All returns must be accompanied by a Wireless Emporium RMA number.

Be sure to include the following information:
  • Order Number
  • Date of original purchase
  • Reason for request for RMA
  • Your e-mail address
No returns, refunds or exchanges will be processed without an RMA number.

** Cell Phone Return Policy **

Q: I do not like the item(s) I received and would like a refund - how do I do this?
A: If it is within 90 DAYS of the date of receipt of purchase you can return the unit for any reason for a full refund MINUS SHIPPING. To return any item please send an e-mail to returns@wirelessemporium.com in order to receive an RMA number. All returns must be accompanied by a Wireless Emporium RMA number.

Be sure to include the following information:
  • Order Number
  • Date of original purchase
  • Reason for request for RMA
  • Your e-mail address
No returns, refunds or exchanges will be processed without an RMA number.

** Cell Phone Return Policy **

Q: I believe you sent me the wrong item - what do I do?
A: Many cell phone accessories are cross-compatible (can be used with multiple phone models). Manufacturers design units in order to save costs in production. If you feel that you may have received the wrong product, immediately contact us, and we will either troubleshoot the matter or arrange for a re-shipment.
Q: How long does it take to process my return/exchange/refund?
A: Upon receipt of the return shipment it typically takes between 7-10 days for processing. You will be notified via email once your return refund or exchange has been processed. For status, contact us.

Other
Q: Why did my item arrive without any packaging?
A: All items we carry are factory-direct and are shipped without the ''fancy'' packaging that is priced into the same products you find at your typical cell phone store or mass-market retailer. By being the manufacturer, we eliminate a step in the supply-chain, selling direct to the customer.
Q: What type of warranty do we have on our products?
A:

For phone accessories, please use the following information:
All products come with an iron-clad FULL 1 Yr. WARRANTY. Our warranty does not cover abuse, neglect, or improper installation of product, or acts of nature. PLEASE NOTE: Installation of any of our products are at your own risk. Wireless Emporium is not liable for any damages caused by our products. Damage(s) due to what Wireless Emporium deems customer negligence is not covered under this warranty.

For cellular phone orders, please use the following information:
Cellular phones do not have a warranty from Wireless Emporium. However, the phones do come with a manufacturer warranty, which is usually good for one year from purchase but can vary from manufacturer to manufacturer.

Q: Do you offer price matching?
A: We are confident that Wireless Emporium provides tremendous total value for your cell phone accessory purchasing dollar. Our merchandising team shops the competition on a dilay basis to ensure our pricing is competitive, not to mention BETTER than other merchants. Thus, due to the volatility to the online marketplace we are unable to offer price matching or guarantees.
Q: Do you accept Purchase Orders?
A: We do accept PO's and open-account status for those that qualify with minimum purchase requirements. For complete details, please contact us.
Q: Do you accept personal checks or money orders?
A: We do not accept personal checks or money orders. For the safety of both us and our customers, all transactions are processed through our Web site with a major credit card or through PayPal.
Q: Is your site secure?
A: The Wireless Emporium Safe Shopping Guarantee protects you while you shop at Wireless Emporium, so that you never have to worry about credit card safety. We guarantee that every transaction you make at Wireless Emporium will be safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at Wireless Emporium. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure online commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet. In addition to our encryption standards, your Wireless Emporium account information is password protected so that you and only you have access to this personal information. Please do not disclose this password to anyone. Also, remember to close your browser window when your transaction is complete as this will keep your account safe if you use your computer in a public place like an office or library. Wireless Emporium cannot be held responsible if you disclose your account password to other individuals.
Q: I am a retailer - do you offer wholesale pricing?
A: We do offer wholesale pricing to retailers. If you are interested, please contact us.
Q: Do you have a store or location where I can pick up my order?
A: Wireless Emporium does not have a retail store or will call location where orders can be picked up. All orders are placed by phone or through our website and shipped via USPS or UPS.
SUGGESTION BOX
We work hard to make sure our site offers the best shopping experience possible. If you have any suggestions on how we can make things even better - whatever it is, please drop us a note!
Email (optional):
Phone (optional):
 
CUSTOMER TESTIMONIALS
"The easiest web site I have ever used. Nice products and even better service. I have already recommended to friend."
- Denise (Columbus, OH)
"The ordering process was smooth and product arrived as planned and in good condition. I would buy again from WE!"
- John (Keller, TX)
SIGN UP TO RECEIEVE EXCLUSIVE OFFERS AND PROMOTIONS FROM WIRELESSEMPORIUM

®™ Registered Trade Marks/Trade Marks shown here are owned by or licensed to Wireless Emporium Inc. All contents ©2002-2014 Wireless Emporium Inc. All right reserved.